Refund policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

If you’re not completely satisfied, you have 60 days from the day you receive your order to request a return. To qualify, the product must be returned in its original packaging and include your proof of purchase.

To start a return, you can contact us at

support@tryhealray.com

To start a return, you can contact us at

+1 (855) 527-0636 - Phone support is available Mon–Fri, closed only between 2–4am Eastern Time (11pm–1am PST).

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@tryhealray.com.