Questions?

Yes, we ship internationally! 🌍 You can place your order directly through our official website here.

During checkout, simply enter your details and you should be able to select your country if we deliver to your location.

We primarily ship from our U.S. warehouse. However, if an item is temporarily out of stock there, we may fulfill your order from our secondary overseas warehouse to help avoid delays.

Delivery typically takes up to 5 days. Once you place your order, we'll send your tracking number within 24 hours so you can keep an eye on your shipment every step of the way.

We process and ship orders within 24 hours after your purchase, so your order gets moving as quickly as possible!

Yes, you can change your shipping address as long as your order hasn't been shipped yet. Once it's already in transit, we're unfortunately unable to modify it. In that case, we recommend contacting your local (last-mile) courier directly for assistance.

Absolutely! Once your order is processed, we'll send you a tracking number within 24 hours. You'll be able to monitor your shipment as it makes its way to you.

HealRay is a U.S.-based company. Our product design, specifications, safety standards, and quality control are all managed in the United States.

To ensure fast and efficient global delivery, we partner with authorized fulfillment centers worldwide. Depending on stock availability and your location, your order may ship from an international hub—this is why tracking may sometimes show China as the origin. Rest assured, the product you receive is genuine and meets our quality standards.

We recommend checking around your property first—this includes your mailbox, front door, porch, or any secure areas. You may also want to ask neighbors or check with your building's reception or lockers if applicable.

If you're still unable to locate your package, please contact us right away so we can coordinate with the shipping carrier and assist you further.

The HealRay red light device uses gentle, targeted light to support your oral health at a deeper level. It works by stimulating your gum tissue to help boost natural collagen production, which is essential for maintaining strong, healthy gums.

Red light therapy can help support gum health by reducing inflammation, improving circulation, and soothing irritation—so it may help with bleeding gums and early-stage gum issues.

However, it does not regrow lost gum tissue or replace professional dental treatment for advanced gum disease. It works best as a supportive addition to your regular oral care routine.

You can use HealRay 2–3 times a day, alongside your regular brushing and flossing routine.

Yes, HealRay can be used up to 3 times a day. There are no known contraindications. If you're unsure or experience any discomfort, it's best to consult your dentist.

Mild bleeding can happen at first, especially if your gums are already inflamed. As your gum health improves, this should gradually decrease.

Yes, red light therapy is generally safe for daily and long-term use when used as directed, with a very low risk of side effects.

Wipe the device gently with a clean HealRay oral wipe after each use. You may use a mild, non-alcohol disinfectant if needed—just avoid soaking or submerging the device.

After rinsing, store the HealRay device in a clean, dry place where it can air dry naturally. Avoid keeping it in a closed or wet container, as moisture buildup is not ideal.

The device is designed with a built-in 5-minute timer to ensure safe, effective use and prevent overexposure.

Red light therapy appears to be low-risk, but research in pregnancy is limited. It's best to consult your doctor before use.

Some users notice improvements in comfort within 2 weeks, while visible gum health benefits typically develop around the 2–3 month mark with consistent use.

Yes, red light therapy is generally considered safe and well-tolerated, even for ongoing conditions like diabetes. However, consult your doctor if you have specific concerns.

Yes, it is safe to use with dental implants and may even help support healing and reduce inflammation around the area.

Yes, it is safe with braces. Just ensure good positioning, as brackets may block some light from reaching the gums.

Yes, it is safe to use with most dental restorations, as the light does not generate heat or damage materials.

Yes, it is generally safe and works the same way as with other implant materials.

Yes, it may help reduce swelling and support healing, but always follow your dentist's advice for timing after procedures.

Yes, it can be used to help soothe the area and support recovery after treatment.

It may support gum health, but it will not tighten loose teeth caused by bone loss—dental care is needed.

It may help improve the overall oral environment and reduce bacteria-related odor, but results can vary.

Yes—even if the tray doesn't reach your back teeth, the light is designed to reach across the mouth. Proper positioning ensures better coverage.

HealRay uses 630 nm red light and 680 nm near-infrared light, two clinically studied wavelengths known to support gum health.

These wavelengths help stimulate cellular activity, improve circulation, and promote natural healing processes in the gum tissue.

Healray Gum Care Gel – Ingredients

• Purified Water
• Aloe Vera Extract
• Chamomile Extract
• Calendula Extract
• Vitamin C
• Vitamin E (Tocopherol)
• Hyaluronic Acid
• Xylitol
• Glycerin
• Cellulose Gum
• Peppermint Oil / Menthol
• Citric Acid
• Sodium Benzoate (preservative)
• Potassium Sorbate (preservative)

The gel is alcohol-free, fluoride-free, paraben-free, and formulated for sensitive gums.

If you have allergies, please review the ingredient list carefully before use. If you have any concerns, consult your doctor to ensure it's safe for you.

The gum gel helps moisturize and soothe gum tissue. When used with the HealRay device, it may improve comfort and support the therapeutic effect of the light.

Use a small, thin layer directly on the gums — just enough to lightly cover the treatment area. A little goes a long way.

Sometimes the gel pen needs to be twisted 15–30 times to prime it before it flows properly.

You can rinse lightly or simply spit out excess. Leaving a thin layer helps the area stay moisturized.

Yes — the device alone still provides benefits. The gel is an optional enhancement for comfort and tissue support.

Yes, HealRay is backed by a licensed dentist and developed according to safety standards for home oral care devices.

Yes, we offer a Smile Recovery Assessment with Dr. Ratmiroff to guide you on proper use and oral care tips.

Our device uses clinically studied wavelengths (630 nm red light and 680 nm near-infrared) to support gum health and cellular healing.

The gum care gel has been tested for safety, quality, and effectiveness to soothe and moisturize gum tissue when used with the HealRay device.

Please check your spam or junk folder, as the email may have been filtered there. If you're still unable to locate it, kindly contact us via email and provide your correct email address so we can resend your confirmation.

If your package is missing a charger or any item, we sincerely apologize for the inconvenience. Please contact us via email with your order details, and our team will promptly arrange a replacement for the missing item.

We are a fully legitimate business with many satisfied customers who have successfully received and benefited from our products. To ensure your confidence, we offer a 60-day money-back guarantee, reflecting our commitment to customer satisfaction.

In addition, we provide replacements for any missing or defective items and have a dedicated customer support team ready to assist you with any questions or concerns.

Yes, you can use your FSA/HSA through Flex at checkout.

You can order directly from our official website. You may also place an order by phone through our customer support team at +1 (855) 527-0636.

To request a refund or return, please contact us via email or phone and provide your order details along with the reason for your request. Our customer support team will guide you through the process and assist you promptly.

Yes, we offer replacements for devices that stop working under our warranty policy. Please note that replacements may not be provided if the issue is due to misuse or customer-caused damage.

At HealRay, customer satisfaction is our priority. You may try our device risk-free for up to 60 days. If you are not satisfied with the results, you can request a full refund within this period, subject to our return policy.

If you believe you were charged twice, please contact us immediately via email or phone with your order details and proof of the duplicate charge. Our team will review the transaction and process a refund for the extra charge as quickly as possible.

If you placed a duplicate order by mistake, please reach out to our customer support team as soon as possible. If the order has not yet been processed or shipped, we will cancel the duplicate and issue a full refund. If it has already been shipped, we will assist you with the return process.