Help Center

Due to a high volume of orders and inquiries, our response time may be delayed (up to 48 hours). Send us a message below, or use the live chat widget in the bottom-left corner for immediate assistance!

💬We're happy to help!

Questions, concerns...? We want to help. Send us a message below or use our live chat widget on the bottom left corner for the fastest help!

Thanks for contacting us. We'll get back to you as soon as possible.

Track your order

Use your checkout email and your order number to check your tracking status

Track My Order 👉

FAQs

Have a quick question?
Check our FAQs for a quick answer

Email us or Call us

support@tryhealray.com

+1 (800) 296-7108

💬We're happy to help!

Questions, concerns...? We want to help. Send us a message below or use our live chat widget on the bottom left corner for immediate help!

Thanks for contacting us. We'll get back to you as soon as possible.

FAQs

Have a quick question?
Check our FAQs for a quick answer

Track your order

Use your checkout email and your order number to check your tracking status

Track My Order 👉

Email us or Call us

support@tryhealray.com

+1 (800) 296-7108

HEALRAY.OFFICIAL ON INSTAGRAM

Follow us and earn rewards!

Frequently asked questions

Have questions? We’re here to help

🦷About the HealRay Red Light System

What is the HealRay device?

The HealRay red light therapy device is an innovative oral care tool designed to support healthier gums using advanced light wavelengths. It’s a science-backed approach to soothing inflammation, boosting circulation, and stimulating natural gum repair.

How does the device work?

HealRay combines red (630nm) and infrared (850nm) light to target the gum tissue. Red light promotes surface-level healing and blood flow, while infrared penetrates deeper to help rejuvenate the tissue from within.

Is red light therapy safe for daily use?

Absolutely. HealRay is non-invasive and designed with low-level light wavelengths that are clinically studied and proven safe for regular use when following instructions.

How often should I use the device?

We recommend using it daily for 5–10 minutes per session to get the most consistent results. You can refer to your quick-start guide or reach out to our support team for personalized recommendations.

Do I need the Gum Care Gel to use it?

While the device works on its own, combining it with our Gum Care Gel significantly boosts the therapy’s effectiveness. The gel enhances light absorption and delivers healing ingredients like Aloe Vera, Vitamin C, and Chamomile directly to the gums.

How long until I see results?

Some users notice reduced sensitivity and better gum comfort in just a few days. Most see noticeable improvements within 2–3 months of consistent use.

Is this safe for people with gum disease or sensitive teeth?

Yes — our system is designed for people experiencing inflammation, bleeding, or sensitivity. If you have a diagnosed condition, consult with your dentist to ensure compatibility.

Title

🪥Other HealRay Products

What makes the Nano Toothbrush different?

Our Nano Toothbrush is designed with 10,000+ ultra-soft bristles to gently clean along the gumline without causing irritation. It’s perfect for sensitive gums and safe for daily use.

How do I use the Gum Care Gel?

Apply a small layer directly to your gums before using the red light device. The formula hydrates tissue and boosts absorption — helping you maximize results.

Can I use the gel without the device?

Yes, the Gum Care Gel is beneficial on its own to soothe gums and support healing. However, it works best when paired with the device.

Title

📦 Shipping & Orders

When will my order ship?

Orders typically process within 1–2 business days. You’ll receive a confirmation email with tracking details as soon as it’s on the way.

Track My Order 👉

How long does shipping take?

Standard delivery within the U.S. takes 4–8 business days. International delivery may take 1–2 weeks, depending on your region and customs.

Track My Order 👉

Can I change my shipping address?

Yes — as long as your order hasn’t been shipped. Contact our support team right away to request an update.

What if my package is delayed or lost?

No worries — reach out to us and we’ll investigate immediately. We’ll make sure you’re taken care of!

Title

💬 Support & Warranty

Is there a warranty on the HealRay device?

Yes, your device comes with a 1-year limited warranty covering manufacturing defects. If something isn’t working properly, just contact us.

How do I clean my device?

Gently rinse with water and wipe the mouthpiece with a clean, damp cloth after each use. Avoid submerging it or using harsh chemicals.